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20/10/2021
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Association urges govt to intervene in lowering food delivery commissions

PETALING JAYA, Oct 20 (Sin Chew Daily) — Malaysian P-Hailing Deliverers Association deputy president Abdul Hakim Abdul Rani urges the government to intervene in setting a ceiling commission rate for food delivery platforms in order to resolve the current crisis.

He said the current 35% commission rate is too high and 25% is more reasonable.

He said in an interview with Sin Chew Daily that problems had existed since last year between vendors and the relevant food delivery platform, including excessive commissions, late payments to vendors and non-transparent price-slashing promotions.

“The non-transparent promotions include many hidden fees.”

He said the association had several dialogues with the food delivery platform last year over the welfare of its members without any positive outcome.

“It’s very difficult to work with the delivery platform. One of the reasons is probably because the government has not drawn up relevant legal controls, or these people think they have become too large.”

In view of this, Abdul Hakim urges the government to intervene and resolve the issue of exorbitant commissions.

He said the association had not been informed of the vendors’ protest this time, but said it would support the action if it successfully forces the food delivery platform to review its modus operandi.

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